CCNA certified I.T. professional with experience working as a System/Network Administrator and Web/Software Developer. Highly skilled in Network
Administration, Windows Administration, and Linux Administration for both physical and cloud based assets. Experience with a wide variety of programming
languages and highly skilled in Front end and Back end development.
Experience with building, maintaining, and troubleshooting issues with website, and web applications
Proven ability to identify and resolve issues for both clients and employees in a fast efficient manor
Proficient in PHP, JavaScript, HTML, SQL, Java, API integrations, and Database connections
Experience taking projects from conception through QA testing and implementation.
Proficient in ServiceNow, SalesForce, G-Suite, and AWS administration
Experience with configuring and maintaining Cisco routers and switches
Strong troubleshooting skills, refactoring abilities, and attention to details
Driven to succeed and strive to learn something new everyday
EXPERIENCE
IT SPECIAL PROJECTS LYNC Logistics, LLC (Jan 2022 - Present)
Facilitated transition from hostile IT Manager to a new Managed Service Provider
Streamlined IT Support procedures and created support documentation
Migrated to SaleForce instance and configured APIs , automation, and user profiles
Installed Zoom desk phones, maintained auto attendant and call routing
Installed and configure new Cisco Meraki switches and APs
Created web pages and web forms using HTML, CSS, PHP, and JavaScript
Restructured local network to be more efficient and created documentation to help with future troubleshooting
Created automations using python, openbots, PHP and javascript to reduce repetitive tasks for sales team
FIBER SYSTEMS ENGINEER EPB (Jul 2021 - Jan 2022)
Supporting customers with high level IT issues including hosted phone systems, email,
Configuring equipment including vendors such as Cisco, Ciena, Ubiquiti, Alcatel/Nokia, Juniper, F5, and A10.
Handle any and all network escalations providing tier 4 support.
Monitor all aspects of the legacy and GPON network (nodes, headend, video, ONT's, IPC's, substation network).
CONFIGURATION ANALYST Raymond James Financial (Feb 2020 - Jul 2021)
Build and maintain Probes and Sensors using JavaScript
Utilize ServiceNow Discovery to find devices on the network and create Configuration Items in the CMDB
Build and maintain patterns for more accurate Configuration Item classification
Maintain MID Servers and Configuration Items in the CMDB, troubleshoot any Configuration Item Discovery issues
SYSTEM ADMINISTRATOR AnswerFirst Communications, Inc. (Nov 2016 - Feb 2020)
Managed and configured local and cloud assets including Windows and Linux servers
Configured and maintained WordPress sites and custom built websites
Managed and configured Sophos and Fortinet firewalls, Cisco and HP routers, Cisco catalyst switches, and wireless access points
Used ServiceNow ticketing system to prioritize issues, troubleshoot and implement fixes
Managed and configured office equipment including Cisco phones, local printers, google cloud printer, PCs, and security cameras
PC repairs, software and hardware updates, tracked and organized equipment storage
Managed G Suite Domain, users, groups, apps and emails
Created API integrations for clients using PHP, JSON, XML, and JavaScript
Created web pages and web forms using HTML, CSS, PHP, and JavaScript
Designed and developed logging system for API calls, with 30 days of searchable records
Developed API integration with ServiceNow to reduce licencing cost by $7,500 a year
Developed ServiceNow automated onboard/offboarding workflows driven by JavaScript
Refactored old existing PHP files to conform more to agreed upon standards within company
Restructured local network to be more efficient and created documentation to help with future troubleshooting
Transitioned to new ticketing system and help train employees on use and best practices
Successfully reduced resolution time of Critical priority tickets from 4 hours to 1 hour or less
JUNIOR SYSTEM ADMIN WTH Technologies (Mar 2013 - Nov 2016)
Configured and maintained Windows servers, adding users, computers, changing and applying group policies, adding roles to existing servers
Installed and configured Vidyo, Polycom, Cisco, and Crestron video conferencing equipment
Configured DHCP servers, DNS servers, created network shares
Responded to trouble tickets to find and fix root cause of issues
Pulled data cables for new or existing offices
Terminated LAN drops and patch cables in LAN room in a nice, neat and organized way
Installed and configured network routers and switches
EDUCATION
Keiser University Bachelor Degree in Information Technology (Aug 2012 - May 2016)
Maintained a 3.5 GPA
Organized after class study groups and labs scenarios
SKILLS
Operating Systems:
Windows - 7, 8.1, 10, Server 2008, Server 2012, Server 2016 administration